ShadoPrism:
The Not Always sites are fun to read cause they are all true antidotes like this one above.
"In fact, if I'd known the difference between 'antidote' and 'anecdote,' my friend Bobby Schneider would still be alive today."
-Ron White
Merevel:
I miss Mlia back when the site was funny and not full of trolls.
I feel the same way about this one. MLIA was one of those great sites before people started doing "My Life is Awesome" instead, after which it all kind of spiraled downwards.
On the subject at hand, I've worked customer service for far too long. My favorite example, and one I will repeat til the end of time, was a wonderful little scene that played out like so...
The year is 20XX, and Tyr Hawk is working as Technical Support in a call center for the nationwide television provider, Oval On Your Roof. Like any Sunday in football season, the lines are busy with people who haven't turned their TVs on in a week or more. And then THE call comes in...
Me: Hi and thanks for calling OOYR, this i-
Caller: Your technician broke my TV.
Me: Oh, I'm sorry to hear that. Normally our technicians are very good about fixing problems, not causing them. What's going on?
Caller: He broke my TV. It says 'No Signal.' Now I'm not gonna have TV for tailgating at the game! This is unacceptable!
Me: Well, I'm certainly sorry to hear that. Usually that's the sort of thing the technician checks before he leaves because it's a pretty simple fix. So-
Caller: No, he didn't. He broke it when he was fixing things in the house. This is the one in the RV, which he never touched.
Me: ... So, you're saying he never touched this TV?
Caller: I'm saying he broke it when he was in the house installing the other boxes.
At this point, it's important for readers to know that 'No Signal' is a common issue in households with newer TVs. While the message comes in many forms (No Input, Check External Input, etc.) it usually boils down to a cable not being connected between the TV and the item in question (Receiver, Playstation, DVD player, etc.). Ninety-nine times out of a hundred, this is a five minute problem.
Me: Okay... well, if you'll give me a few minutes I can help you fix this pro-
Caller: No. Your technician broke it, and now I won't have TV. I don't have time for this
banana.
Me: I can understand that you're in a rush to get to the game, but this will really only take five minutes at most to solve.
Caller: No. YOUR technician did this. So now I'm going to have to find another way to watch the game!
Me: Ma'am, this issue tends to be a physical one, an issue with the cabling. When was the last time you used this TV?
Caller: It was last year! And if this isn't fixed by the time I get back then I'm going to cancel service!
And, to make a very long story short, she argued with Tyr for the next 20 minutes about how the Technician, who she told Tyr never got within 50 feet of the TV at any point, had caused this issue which she didn't have the time to fix. After everything, she ended the call still angry, refused to be transferred to the cancellation team, refused to even try to fix the problem, and, presumably, went to the game and had a terrible time. But... the customer is always right, no?