SantoSama
 member, 1 post
Fri 6 Apr 2018
at 14:53
email issues
Any updates on how long will it take for the issue to be fixed? I had a batch of friends that were/are gonna join.
bigbadron
 moderator, 15532 posts
 He's big, he's bad,
 but mostly he's Ron.
Fri 6 Apr 2018
at 15:08
email issues
Until jase has a chance to take a look at the issue (and we can not say when that will be), there is no estimate beyond "as soon as possible".
Nerwen
 member, 1896 posts
 seek to understand before
 you seek to be understood
Fri 6 Apr 2018
at 15:37
email issues
I don't know if it's related or not, but right around the same time that email stopped working, I started getting Unread Post icons for posts that I'd just made.
bigbadron
 moderator, 15534 posts
 He's big, he's bad,
 but mostly he's Ron.
Fri 6 Apr 2018
at 16:19
email issues
In reply to Nerwen (msg # 8):

Nope, it's not related.  I'm willing to bet that you're using Chrome as your browser.

See this thread for the notification glitch: link to a message in another game
Hunter
 member, 1432 posts
 Captain Oblivious!
 Lurker
Sat 7 Apr 2018
at 19:43
email issues
I've put through a request to change my email...on Thursday I think it was.   Still haven't seen the email yet.
Flarelord
 member, 395 posts
Sat 7 Apr 2018
at 19:50
email issues
All Emails from RPOL are affected, so that's probably included.
bigbadron
 moderator, 15535 posts
 He's big, he's bad,
 but mostly he's Ron.
Sat 7 Apr 2018
at 20:27
email issues
In reply to Hunter (msg # 10):

How did you send the request?  I'm not seeing an rMail, which is the best way of contacting us about anything.
Hunter
 member, 1433 posts
 Captain Oblivious!
 Lurker
Sat 7 Apr 2018
at 20:39
email issues
In reply to bigbadron (msg # 12):

Via the interface.    I was going to wait a few days before trying an rmail request.
bigbadron
 moderator, 15536 posts
 He's big, he's bad,
 but mostly he's Ron.
Sat 7 Apr 2018
at 20:53
email issues
If the automated system isn't working (or isn't notifying you that it has worked), please rMail us, and we can check if your change has gone through (and sort it out if it has failed).
SantoSama
 member, 2 posts
Tue 10 Apr 2018
at 19:05
email issues
Any updates on the email status?
bigbadron
 moderator, 15539 posts
 He's big, he's bad,
 but mostly he's Ron.
Wed 11 Apr 2018
at 05:28
email issues
In reply to SantoSama (msg # 15):

Not yet.  As soon as we have more information, we will post an update.
jase
 admin, 3587 posts
 Cogito, ergo procuro.
 Carpe stultus!
Thu 19 Apr 2018
at 05:33
Re: email issues
My apologies to one and all for neglecting you.  I won't bore you with my real life woes but I haven't been on the site for a while and obviously lack of emails meant I wasn't getting your pleas for help!

The internal mailing system stopped sending emails (though it was still accepting them, so my external checks did not flag any issues).  A restart of the mail system seems to have fixed the issue.

The backlog of emails is now flowing, if you've recently signed up and don't have the verification email then you should be able get it sent to you again.
Chernobyl
 member, 132 posts
 Area of desolate waste,
 Mutation Central.
Thu 19 Apr 2018
at 05:38
Re: email issues
Yay! So pleased about this :)
Nintaku
 member, 587 posts
Thu 19 Apr 2018
at 06:15
Re: email issues
Thank you very much, jase! Now I've got some friends to bring to RPoL. :D
Crusader2010
 member, 40 posts
 Insane in a funny way.
 34yo Dutchman.
Thu 19 Apr 2018
at 06:52
Re: email issues
It's gone mad! MAD! Hundreds of mails! Hundreds of mails! Help meh!
jase
 admin, 3588 posts
 Cogito, ergo procuro.
 Carpe stultus!
Thu 19 Apr 2018
at 08:34
Re: email issues
Crusader2010:
It's gone mad! MAD! Hundreds of mails! Hundreds of mails! Help meh!

Yeah, sorry about that.  Normally it'll give up after trying for two days.. but it hasn't been trying at all so it's got a huge backlog.

Somewhere near 100,000...
Mortixx
 member, 295 posts
Thu 19 Apr 2018
at 09:27
Re: email issues
In reply to jase (msg # 21):

What we are getting 100k mails? Oh my gawd!!
Crusader2010
 member, 41 posts
 Insane in a funny way.
 34yo Dutchman.
Thu 19 Apr 2018
at 09:53
Re: email issues
Maybe deleting the backlog might've been better. It's just notifications.
Hunter
 member, 1435 posts
 Captain Oblivious!
 Lurker
Thu 19 Apr 2018
at 11:37
Re: email issues
In reply to jase (msg # 17):

Yup.  I just got my change of email address form (from 13 days ago).
Elayan
 member, 12 posts
 Free-Form is love
 Free-Form is life
Thu 19 Apr 2018
at 12:34
Re: email issues
Crusader2010:
Maybe deleting the backlog might've been better. It's just notifications.


I don't think so, the backlog was apparently also holding pending confirmation mails for new players - and they did recieved it eventually!

Thanks jase :)
Utsukushi
 member, 1450 posts
 I should really stay out
 of this, I know...but...
Thu 19 Apr 2018
at 14:10
Re: email issues
jase:
My apologies to one and all for neglecting you.  I won't bore you with my real life woes but I haven't been on the site for a while and obviously lack of emails meant I wasn't getting your pleas for help!

You're having real life woes!?  No!  I hope they're the kind of woes that get better, and that they do so posthaste.
Warrax
 member, 200 posts
Thu 19 Apr 2018
at 14:55
Re: email issues
Thanks, jase!
Flarelord
 member, 396 posts
Thu 19 Apr 2018
at 17:04
Re: email issues
Best of luck with said woes, Jase~!
jase
 admin, 3589 posts
 Cogito, ergo procuro.
 Carpe stultus!
Fri 20 Apr 2018
at 03:28
Re: email issues
Thanks.  (c;

The backlog took ages to clear but it's all gone now.  Sorry to those who had to receive a lot (so many) notifications but I couldn't just clear the backlog as there were a lot of vital signup emails in there.  Everything is running smoothly now, I'll keep an eye on it for a while to make sure it behaves.
Nintaku
 member, 588 posts
Fri 20 Apr 2018
at 08:21
Re: email issues
You've saved us all again, jase!