godlearner
 member, 648 posts
 No good deed,
 shall go unpunished.
Tue 24 May 2016
at 00:53
Character icons
I put in a new hard drive and installed chrome. All the character portraits are showing up as Sorry picture not available.

How do I fix this?
nauthiz
 member, 464 posts
Tue 24 May 2016
at 06:36
Character icons
Is it only Chrome that's giving you issues?  Do they still show up using other browsers?

Female portraits are stored on http://rpol.creativelass.net/
Male portraits are stored on http://rpolportraits.shannara-rose.com/

If you're not getting anything at all from any browser, might need to run a ping test on those to make sure you actually have a clear connection between your PC and the image host.
godlearner
 member, 667 posts
 No good deed,
 shall go unpunished.
Wed 12 Oct 2016
at 15:30
Character icons
Sometimes an image comes through, but most won't. Similar issues from all browsers on my laptop only. I tried running a trace from command prompt but getting a message that it is not a recognized command.
nauthiz
 member, 490 posts
Wed 12 Oct 2016
at 21:18
Character icons
So, you don't have the problem on other devices connected to the same internet connection as your laptop, just on that machine?

If that's the case, then it might be a piece of software and/or the OS that's blocking connections to the servers.

As for your trace failing, that error sounds like you're inputting the command wrong.  Might need to do some googling for the exact syntax if you want to check the connection via the ping or tracert command.
godlearner
 member, 668 posts
 No good deed,
 shall go unpunished.
Wed 12 Oct 2016
at 21:24
Character icons
Yeah, I got the trace to work:

C:\>tracert rpolportrraits.shannara-rose.com

Tracing route to rpolportrraits.shannara-rose.com [92.242.140.21]
over a maximum of 30 hops:

  1     3 ms     4 ms     1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2    11 ms     8 ms     8 ms  lo0-100.NWRKNJ-VFTTP-324.verizon-gni.net [173.63.141.1]
  3    11 ms    10 ms    19 ms  B3324.NWRKNJ-LCR-22.verizon-gni.net [100.41.201.68]
  4     *        *        *     Request timed out.
  5   137 ms    55 ms    45 ms  0.ae5.BR1.NYC1.ALTER.NET [140.222.228.107]
  6    36 ms    32 ms    25 ms  ae13.nyc20.ip4.gtt.net [173.205.47.145]
  7   220 ms   101 ms    55 ms  xe-5-3-2.cr1-atl1.ip4.gtt.net [89.149.128.113]
  8   151 ms    86 ms   147 ms  ip4.gtt.net [173.205.52.18]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.


This started happening after I replaced the hard drive. I would love to find out that is doing this.
Shannara
 moderator, 3668 posts
 Whatever you do,
 DON'T PANIC!
Wed 12 Oct 2016
at 21:54
Character icons
Unfortunately, it has nothing to do with your hard drive.  There is just a problem somewhere along the way between your computer and where the portraits are stored.

It could also be that your cache is now storing when there was a problem.
godlearner
 member, 669 posts
 No good deed,
 shall go unpunished.
Wed 12 Oct 2016
at 22:31
Character icons
In reply to Shannara (msg # 6):

I tried clearing the cache and all kind of things, but it's not helping. This has been a problem for several months now.
Shannara
 moderator, 3669 posts
 Whatever you do,
 DON'T PANIC!
Wed 12 Oct 2016
at 22:51
Character icons
Then, I'm afraid, there's nothing I can suggest to help.
Shadowsmith
 member, 139 posts
 Born in Wisconsin,
 I escaped into the World.
Wed 12 Oct 2016
at 23:47
Character icons
Flushing your DNS cache may help with this problem.

>ipconfig /flushdns
godlearner
 member, 670 posts
 No good deed,
 shall go unpunished.
Thu 13 Oct 2016
at 00:49
Character icons
In reply to Shadowsmith (msg # 9):

Tried, and restarted chrome. Did not help.
Shadowsmith
 member, 140 posts
 Born in Wisconsin,
 I escaped into the World.
Thu 13 Oct 2016
at 00:53
Character icons
Okay, I'm drawing a blank on this now. I'll let you know if I think of anything else to try.
godlearner
 member, 671 posts
 No good deed,
 shall go unpunished.
Thu 13 Oct 2016
at 00:55
Character icons
OMG! I just found the answer. I was connecting to ww.rpol.net instead of www.rpol.net
Shadowsmith
 member, 141 posts
 Born in Wisconsin,
 I escaped into the World.
Thu 13 Oct 2016
at 00:56
Character icons
That would do it. I'm glad you got it resolved.