DM Fletch:
As for Diplomacy checks: The poorly chosen words lowered the innkeeper's attitude from Friendly to Unfriendly. Everyone else went from Indifferent to Unfriendly. Strictly speaking Atalakis' 26 is just sufficient to move from Unfriendly to Friendly (DC 25) but I figured a -2 circumstance penalty was appropriate (in other words I felt Indifferent was more appropriate and fudged it).
I view Atalakis as being gallant, heroic, idealistic, a bit narcissistic, but not stupid. He does all he can to help the good people of Faerun, and would not make a habit of insulting those people.
I certainly did not intend my comment to be insulting to the innkeeper--I meant it to be more tongue in cheek. The bottom line is Atalakis wants to to find out if there is good to be done, and he knows he might need to talk to people to find that out.
In the future I could reword things if necessary. I wasn't certain how heavily you factored wording into the equation. I suppose I assumed with Atalakis' diplomatic skills, he would be able to gauge approximately how others might react to what he says (especially if it was going to be a severe enough reaction to drop someone from friendly to unfriendly), and modify what he says or how he communicates with others appropriately based on those skills. If he thought was going to insult someone, he would have chosen his words more carefully.
Is it reasonable to assume with his level of diplomacy (and a good roll), that he would be doing this?