OOC #38
I usually check my balance online every few days, and if I notice any big changes, I'll take a look at the transaction history to make sure I know where everything went. I've never had a problem with being charged for something I didn't get or the like.
Today's gripe? The over-automatization of bill-collection calls. There's no flexibility in the process. Got called while at work by T-Mobile...it's a legit call, I know I owe them a couple of months' billing, so it's not unexpected. But because of the previously mentioned snafu with rent checks and being overdrawn, I can't make a payment right now. It's not the first time I've been in this situation, and in the past, they've always had an option to make a payment arrangement, where you basically give them permission to take the money at a later date. So, I answered the call, expecting I'd be able to set up the payment for sometime after I get my paycheck from the park.
Well, to set up my payment, I need my account PIN...I don't even remember setting one up, so I definitely don't remember one. But because I don't remember my PIN, there's no option for setting up a payment...
So, I hung up at that point. We'll see if I get paid before T-Mobile shuts off my phone.
I miss having live operators and customer service reps in those situations...